Mailstrom Vulnerability Disclosure Program

410 Labs is committed to ensuring the safety and security of our customers. Toward this end, 410 Labs is now formalizing our policy for accepting vulnerability reports in our products. We hope to foster an open partnership with the security community, and we recognize that the work the community does is important in continuing to ensure safety and security for all of our customers. We have developed this policy to both reflect our corporate values and to uphold our legal responsibility to good-faith security researchers that are providing us with their expertise.

Initial Program and Scope

410 Labs’s Vulnerability Disclosure Program initially covers mailstrom.

While 410 Labs develops a number of other products, we ask that all security researchers submit vulnerability reports only for the stated product list. We intend to increase our scope as we build capacity and experience with this process.

Researchers who submit a vulnerability report to us will be given full credit on our website once the submission has been accepted and validated by our product security team.

We Will Not Take Legal Action If...

410 Labs Corp will not engage in legal action against individuals who submit vulnerability reports through our Vulnerability Reporting Form. We openly accept reports for the currently listed 410 Labs products. We agree not to pursue legal action against individuals who:

  • Engage in testing of systems/research without harming 410 Labs or its customers.
  • Engage in vulnerability testing within the scope of our vulnerability disclosure program.
  • Test on products without affecting customers, or receive permission/consent from customers before engaging in vulnerability testing against their devices/software, etc.
  • Adhere to the laws of their location and the location of 410 Labs. For example, violating laws that would only result in a claim by 410 Labs (and not a criminal claim) may be acceptable as 410 Labs is authorizing the activity (reverse engineering or circumventing protective measures) to improve its system.
  • Refrain from disclosing vulnerability details to the public before a mutually agreed-upon timeframe expires.

How to Submit a Vulnerability

To submit a vulnerability report to 410 Labs’s Product Security Team, please email us (PGP Key)

Preference, Prioritization, and Acceptance Criteria

We will use the following criteria to prioritize and triage submissions. What we would like to see from you:

  • Well-written reports in English will have a higher chance of resolution.
  • Reports that include proof-of-concept code equip us to better triage.
  • Reports that include only crash dumps or other automated tool output may receive lower priority.
  • Reports that include products not on the initial scope list may receive lower priority.
  • Please include how you found the bug, the impact, and any potential remediation.
  • Please include any plans or intentions for public disclosure.

What you can expect from us:

  • A timely response to your email (within 2 business days).
  • After triage, we will send an expected timeline, and commit to being as transparent as possible about the remediation timeline as well as on issues or challenges that may extend it.
  • An open dialog to discuss issues.
  • Notification when the vulnerability analysis has completed each stage of our review.
  • Credit after the vulnerability has been validated and fixed.

If we are unable to resolve communication issues or other problems, 410 Labs may bring in a neutral third party (such as CERT/CC ,ICS-CERT, or the relevant regulator) to assist in determining how best to handle the vulnerability.


This document Version 1.0 was created 24-October-2019. Any updates will be noted below in the version notes.